Refund policy

Return & Refund Policy

At VW Partly, we are committed to providing high-quality automotive parts and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Return Window

We accept returns within 30 days from the date your order is delivered.

For customers in the European Union, your statutory 14-day cooling-off right remains unaffected.

Return Eligibility

To qualify for a return, the item must:

Be unused, uninstalled, and in its original condition
Be returned in the original packaging
Include all accessories, hardware, manuals, and labels (if applicable)
Be accompanied by the original order confirmation or proof of purchase

Returns may not be accepted if the item:

Has been installed or used
Shows signs of damage caused by improper installation or misuse
Has been modified or altered
Is missing essential components, packaging, or proof of purchase

How to Request a Return

Please contact us before returning any item so we can provide the correct return instructions and return address.

Email: zanepartlyworks@gmail.com

Please include:

Order number
Product name or OEM part number
Reason for the return
Photos (required for damaged, defective, or incorrect items)

Once your request is approved, we will provide detailed return instructions.

Please do not send products back without receiving return instructions from our customer support team.

Return Shipping Address

VW Partly

4230 Zhoujiazui Road

Yangpu District

Shanghai 200093

China

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is defective
The wrong item was shipped
The product was damaged during transit

In these cases, VW Partly will cover the return shipping costs or provide an appropriate solution.

No restocking fees will be charged for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
An incorrect part
Missing items

Please contact us within 7 days of delivery at zanepartlyworks@gmail.com.

Please include clear photos of the issue. After reviewing your claim, we will provide an appropriate solution, which may include:

Replacement
Full refund
Partial refund
Store credit
Other reasonable resolutions

Non-Returnable Items

The following items are not eligible for return:

Installed or used parts
Parts damaged by improper installation or misuse
Custom-made or special-order products
Clearance or final-sale items
Gift cards

If you are unsure whether your purchase qualifies for return, please contact us before shipping it back.

Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original product (subject to approval) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method.
Refunds will be processed within 5 business days after receiving and inspecting the returned item.
Your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is the result of our error, including:

Incorrect item shipped
Defective product
Shipping damage

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zanepartlyworks@gmail.com.

European Union Customers

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving the goods, without providing a reason.

To qualify, the item must: